Terms & Conditions
Crazy 4 Kids Ltd Terms & Conditions April 2020
These Terms and Conditions govern the basis on which we agree to provide childcare services to you; they state Crazy 4 Kids’ Obligations and Your Obligations.
1. Obligations on Crazy 4 Kids Ltd – we will
1.1 Inform you as soon as possible, as to whether your application for a place for your child at Crazy 4 Kids has been successful.
1.2 Provide the agreed childcare services / sessions on the agreed days (subject to any setting closure dates or circumstances out of our control).
1.3 Be as flexible and as accommodating as we can regarding any requests for changes in days, hours, sessions or additional sessions.
1.4 Provide you (or your representative) with daily feedback on how your child has been, whenever they have been in our care.
1.5 Notify you as soon as possible of any unexpected days we may be closed, i.e. snow days.
1.6 Try to make available any sessions, for siblings to any of your children already attending; this will be strictly subject to availability.
1.7 If we are unable to fulfil a request for a place, you will be offered a place on the waiting list. Places on the waiting list will be allocated firstly to those requiring a full-time place and subsequently to those requiring part time places.
1.8 We will notify you in writing one month in advance, of any changes to the Terms & Conditions of how we offer this service and / or any changes to your fees or how we calculate your fees.
2. Obligations on You
2.1 Before your child starts with Crazy 4 Kids Ltd, you will complete in full an Admission’s Form and all ‘other’ relevant forms, i.e. funding, medical, etc.
2.2 Inform us immediately of any changes to your contact details, circumstances or requirements.
2.3 Complete a Medical Consent Form if you require our staff to administer any medication to your child either prescribed or ‘over the counter’ whilst they are in our care.
2.4 Immediately inform us if your child is suffering from any contagious disease; you will be asked to keep your child at home until they have recovered.
2.5 Keep us informed of the identity of the persons who will be collecting your child. If the person collecting your child is not known to us, we will require proof of identity and / or a password to be given before we release your child.
2.6 We will not release any child into the care of someone under the age of 16 years.
2.7 Inform us if your child is subject to a Court Order and provide us with a copy of such order upon request.
2.8 Inform us immediately if you are unable to collect your child by the end of your booked session.
2.9 Inform us at least 24 hours before, that your child will not be attending.
2.10 Give at least four weeks’ notice in writing to cancel your child’s place or to make any changes to your child’s regular attendance, i.e. changes to days / hours, etc.
2.11 Any reduction in hours or days attending, given with less than four weeks’ notice will still be liable for full payment until 4 weeks has expired.
2.12 Holiday Club places will have the Invoice generated upon booking.
2.13 Holiday club places once confirmed cannot be exchanged, cancelled or refunded without 4 weeks’ notice given.
3. Payment & Fees
3.1 Fees are charged either on a daily, sessional or hourly basis and charged monthly in advance.
3.2 Invoices are due for payment by the 1st of the month of use.
3.3 Failure to pay your invoice by the due date will incur a £25 Outstanding Balance Fee and may result in your child’s place being suspended and / or cancelled.
3.4 Crazy 4 Kids’ reserves the right to pass on to our Debt Management Company (BFL Solutions) any fees outstanding after 60 days and you will be liable for any additional fees incurred.
3.5 All payments made by you to Crazy 4 Kids Ltd must be made electronically directly into our bank account.
3.6 Any additional sessions booked after the monthly invoice has been generated, will result in a new invoice being issued.
3.6a ‘Ad hoc’ bookings must be paid at the time of booking or before the day of attendance.
3.7 No refund will be given for any period of absence by your child due to illness, family holidays, school trips or outings.
3.8 If we have agreed a payment plan with you and you fail to make payments as agreed; the full account will become due.
3.9 Reception Class Children will be invoiced from the beginning of term, i.e. first school day in September, regardless of any ‘staggered ‘entry procedures. We cannot guarantee or confirm a place unless this is agreed.
4. Suspension or Cancellation of Your Child’s Place – your child’s place may be at risk if:
4.1 You have failed to pay your fees on time.
4.2 Your child’s behaviour whilst in attendance, is deemed by us, as unacceptable or endangers the safety and / or well-being of the other children or staff.
4.3 Your behaviour, either verbally or in writing, toward a Crazy 4 Kids’ staff member, a child in our care or a Parent, is deemed to be abusive or aggressive.
4.4 You willingly engage in discussions, either within groups or individually, electronically, online or in person, that could be deemed threatening to a Crazy 4 Kids’ Ltd employee, child or parent, bringing the company into disrepute or blatantly giving false representation.
4.5 If the period of suspension exceeds one month, either of us may terminate the contract by giving written notice with immediate effect.
5. Termination of your Contract with Crazy 4 Kids Ltd
5.1 If you no longer require the services of Crazy 4 Kids Ltd you may cancel your place by giving us four weeks’ written notice.
We may immediately end this contract without notice if:
5.2 You fail to pay your fees and have become uncontactable and are not responding to any of our efforts to communicate with you.
5.3 We take the decision to close the setting down due to low occupancy or loss of premises; we will give as much notice as possible of such a decision.
5.4 We suffer any insolvency.
You may immediately end this contract without notice if:
5.5 We have breached any of our obligations under this agreement and we cannot put right that breach within a reasonable period, after you have drawn it to our attention.
6. Employment of Crazy 4 Kids Ltd Staff
6.1 If, during your Contract with us and for a period of 6 months after it was terminated, directly or indirectly employ or otherwise engage the services of any member of the Crazy 4 Kids’ Ltd Staff that has had contact with your child and allow or permit any childcare services to your child, you shall be liable to pay Crazy 4 Kids Ltd 20% of the gross annual salary of that member of staff at the time of their leaving. This figure represents the costs to us of recruiting a suitable replacement member of staff.
7.1 We have an obligation to report any instances where we consider that a child may be at Risk of Harm (Child Protection) through neglect or abuse to the relevant authorities. We may do so with or without your consent and with/without informing you.
7.2 If the setting that your child attends has to close, or we make the decision to close due to events or circumstances out of our control we shall be under no obligation to provide alternative childcare facilities for you or refund any fees. If the closure exceeds 3 days in duration (excluding any days that your setting would normally be closed), we will credit you with an amount that represents the number of days your setting is closed in excess of the 3 days.
7.3 If you should have any concern over the services that we provide please discuss this in the first instance with your Setting Supervisor / Manager. If it cannot be resolved this way, the next ‘line’ of Management and / or the Registered Provider will respond to your concerns within 72 hours of receiving it.
7.4 Crazy 4 Kids Ltd is not responsible for any loss or damage to children’s clothing, toys or equipment brought into any of our settings from home.
7.5 In the interest of keeping all children ‘Safe’ we request that children do not bring any devices into a Crazy 4 Kids setting that can access the internet without WIFI or can take photographic images. Any items found will be placed in the office and given back to the child at the end of their session.
7.6 Mobile phones are not allowed in any of our settings. Any person collecting from, or visiting a site, may be asked to leave if they are found to have on their person, a mobile phone that was not surrendered to the office when they were signing in. We thank you for your co-operation in keeping all children safe.
For more information or for further clarification please consult your Admissions Administrator or Setting Manager.
Why do we collect personal data about you?
We collect personal data from you, so we can provide education and children’s services to you and your family; to monitor our work; and to let us fulfil our statutory obligations and statutory returns as set by the law.
How we protect and use your personal data
All personal data we collect from you complies with the data protection principles, as stated in the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 and Registration with the Information Commissioner’s Office. The personal data we collect may be held as an electronic record on our data systems and / or as a paper record. The records are only seen by staff who need the data to deliver the service to you. We make every effort to keep your personal data accurate. If you tell us of any changes in your circumstances, we can update the records with the personal data you choose to share with us. We will keep the personal data for no longer than is necessary. Sometimes, the law sets the length of time personal data must be kept.
Data we will collect
We hold only the information necessary to provide a childcare service for each child. This includes child admission information, medical information, parent and emergency contact information, attendance records, incident and accident records and so forth.
Sharing personal data
For a full explanation of how we may share your data and who with, please read our Data Protection Policy which can be found on the Crazy 4 Kids website www.crazy4kids.co.uk
You have the right to ask us to stop processing your personal data. However, this may stop us delivering a service to you. Where possible, we will do as you ask, but we may need to hold or process personal data to comply with a legal requirement. If you find that the personal data that we hold is no longer accurate, you have the right to have this corrected.
If you no longer use services provided by Crazy 4 Kids or if we stop providing the service, it can take up to 90 days to archive your account. Accounts can only be archived if your account balance sits at a balance of zero.
If you would like further information about the personal data we hold or if you have a complaint about how your personal data has been used, please contact the office via email and a member of the management team will respond within 5 days.
Julie Norris – Registered Provider
T: 01536 680101